The Westerville Public Library currently uses a materials recovery service, Unique Management Services, to collect overdue items on the library's behalf. Your account is sent to the materials recovery service when the item is 55 days overdue and the replacement cost of the overdue item plus any outstanding fines totals $25.00 or more.
Unique Management follows this schedule when corresponding with you:
To avoid fines and fees, return or renew your items on time.
If you have filed bankruptcy, you may provide documentation to Unique Management Services or directly to the library. For discharged bankruptcy cases, your late fines and fees will be waived. Non-returned items must still be returned, or replacement costs must be paid. The library will be more than glad to make arrangements with you for a payment schedule if needed.
Questions? Contact Customer Services at 614-882-7277 ext. 2 or customerservices@westervillelibrary.org.
Please send all related mailings to the attention of the Customer Services Department at 126 South State St., Westerville, OH 43081.
9 a.m. - 9 p.m.
9 a.m. - 6 p.m.
9 a.m. - 6 p.m.
1 p.m. - 6 p.m.