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Help for Westerville Cloud Library

Why didn't I receive an email notice for my ebook?

Currently, you can add your name to a hold list for an ebook, but there is no way for the system to contact you via email to let you know when it is available to check out. 

When you place a hold on a book, the computer screen will display the number of days until the book will be available. When the book is returned to the library, a message will appear in your Message Center telling
you the books is available for downloading. You will have three days to download the book before the hold is removed.

Please check your Message Center several times a week since you will not receive an email letting you know that your hold is available.

Why am I having trouble downloading or checking out books?

It is possible that you are not running on the most recent version of the software. Download the newest version. 

Which Adobe ID option should I choose? 

If you have already installed the OverDrive software for ebooks, the 3M Cloud software or app will prompt you to choose between two options. Choose the one that is listed as recommended. (Note: If installing the app on a tablet, such as an iPad, you will not be prompted with an option; the system will choose the appropriate option for you.)

Why can't I install the 3M software?

Try disabling your anti-virus software and then continue with installation.

Why doesn't my book appear on my device?

If you unplugged your device before ejecting it properly via your task bar, you may not be able to access your ebook. Try transferring the ebook again.