24/7 Chat Reference

Ohio librarians are here to help you with your research project, math assignment, business plan and more. This statewide service, KnowItNow, is available 24 hours a day, 7 days a week, whether your local library is open or not.

To get started, enter your question into the chat box, below.

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How It Works

A librarian will provide you with a quick and friendly response. You will often get a recommended website displayed on your screen and you can decide together if this is the best source of information for you.

Note: If you have questions about your Westerville Library account, such as how to renew a book, pay a fine or place a reserve, be sure to contact us directly. Since KnowItNow is staffed by librarians throughout the state, they will not be able to answer questions about your specific library or your library account.

Mon - Thurs

9 a.m. - 9 p.m.


9 a.m. - 6 p.m.


9 a.m. - 6 p.m.


1 p.m. - 6 p.m.