Library will soon require 4-digit code to access account

Beginning December 2, you will need a PIN (Personal Identification Number) to access your library card account. Your PIN number will be automatically set to the last 4 digits of your phone number (as it appears on your account).

What can I do now to prepare?

Please confirm your correct phone number between now and December 2.

  • In person, bring your library card or picture ID to any service desk.
  • By phone, have your library card number and full name available. Then call 614-882-7277 option 2.
  • Online, log into your online account. Then choose Edit My Info or Edit account to update your phone number.

By taking this action, you will ensure uninterrupted access to your account. Once the default PIN numbers are live on December 2, you may reset your PIN number with a 4-digit code of your choice.

Why is the library making this change?

Additional Security

The privacy of your library card account is a responsibility we take very seriously. This change will give you an additional level of protection. Similar to a password, your PIN number should be kept secret because it allows access to your personal information, borrowed items, requested items, and any fines or fees owed.

Future Opportunities

With 98% of Ohio public libraries currently requiring PIN numbers, this feature has become an industry standard. Making this change now will allow the Westerville Public Library to pursue new services and technology to better meet the needs of our community.

Convenience

If you know your library card number and PIN number by heart, you will no longer be required to have your physical library card number present to borrow items at the self-checkout machines.

FAQs

  • When will this change occur? December 2, 2019
  • What is my library card number? Your library card number is located below the barcode on the back of your physical library card.
  • I lost my library card. What should I do? For instructions, visit this page.
  • How do I reset my PIN number? Stay tuned for more information.
  • What is my PIN number? Your PIN is the last four digits of your phone number by default.

Contact Us

Questions or concerns? Contact us

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Last updated: 9/19/2019

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