Why am I not getting emails?

The library offers notices or alerts as a courtesy to help you stay informed about your library-related activity. If you are not getting notifications as you have come to expect, there are a few things you can do.

  • Make sure we have your current email address on file.
  • Check your spam folder.
  • Add the library's domain name to your approved sender's list: westervillelibrary.org
  • Add the library's email addresses to your email's approved sender's list or whitelist:
    • customerservices@westervillelibrary.org
    • circ-notices@westervillelibrary.org
    • do-not-reply@bibliocommons.com
    • online@westervillelibrary.org
    • scanner@westervillelibrary.org
  • Remove the library from your email's blocked addresses list.
  • Try a different email address that you check often.
  • Contact the library for help.