Library now requires PIN number to access account

December 2, 2019 - You now need a PIN (Personal Identification Number) to access your library card account. Your PIN number has been automatically set to the last 4 digits of your phone number (as it appears on your account).

To reset your PIN number...

Forgot your PIN? To change your PIN to a 4 to 8-digit number of your choice, follow these instructions:

  • In person, bring your library card or picture ID to any service desk
  • By phone, have your library card number and full name available. Then call 614-882-7277 option 2.
  • Online, fill out this form.


  • What is my PIN number? By default, your PIN is the last four digits of your phone number.
  • What is my library card number? Your library card number is located below the barcode on the back of your physical library card. Learn more.
  • How do I access information about my account? There are many ways to access information about your account. Learn more.
  • I lost my library card. What should I do? For instructions, visit this page.

Why does the library require PINs?

Additional Security

The privacy of your library card account is a responsibility we take very seriously. This change will give you an additional level of protection. Similar to a password, your PIN number should be kept secret because it allows access to your personal information, borrowed items, requested items, and any fines or fees owed.

Future Opportunities

With 98% of Ohio public libraries currently requiring PIN numbers, this feature has become an industry standard. Making this change now will allow the Westerville Public Library to pursue new services and technology to better meet the needs of our community.


If you know your library card number and PIN number by heart, you will no longer be required to have your physical library card number present to borrow items at the self-checkout machines.

Contact Us

Questions or concerns? Contact us


Last updated: 12/2/2019

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