Beginning December 2, you will need a PIN (Personal Identification Number) to access your library card account. Your PIN number will be automatically set to the last 4 digits of your phone number (as it appears on your account).
Please confirm your correct phone number between now and December 2.
By taking this action, you will ensure uninterrupted access to your account. Once the default PIN numbers are live on December 2, you may reset your PIN number with a 4-digit code of your choice.
The privacy of your library card account is a responsibility we take very seriously. This change will give you an additional level of protection. Similar to a password, your PIN number should be kept secret because it allows access to your personal information, borrowed items, requested items, and any fines or fees owed.
With 98% of Ohio public libraries currently requiring PIN numbers, this feature has become an industry standard. Making this change now will allow the Westerville Public Library to pursue new services and technology to better meet the needs of our community.
If you know your library card number and PIN number by heart, you will no longer be required to have your physical library card number present to borrow items at the self-checkout machines.
Questions or concerns? Contact us.
Last updated: 9/19/2019
Human Resources Director
Adult Services Manager
Youth Services Manager
Customer Services Manager
Local History Manager
Collection Development Manager
Innovation Lab Supervisor
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