What happens when I reserve an item?

If you want an item that is not currently available, or if you want an item pulled off of the shelf and set aside for you to pick up, you can place a hold on it.

To do so, find the item in the library's catalog and click "Reserve it". Or, call us and we can place a reserve for you over the phone.

How do I know if an item is ready for me?

Depending on your account preferences, you will receive a courtesy email, text message or phone call.

You may also log into your online account at any time to check on the status of your reserve. It will appear with a status of "Ready". If an item's status is listed as "Available" or "1 of 1 holds", that means that the item has not yet been placed at the pickup location of your choosing, as it has not yet been located on the shelf.

How long will I have to pick it up?

You will have 4 days to check out the item.

If you do not check it out within 4 days, the item will be removed from the holdshelf or passed on to the next patron on the waitlist.

Where do I pick up my reserve?

When you place a reserve, choose your preferred pickup location.

Your options are as follows:

  1. Drive-Up Reserve, located at the drive-up window/Reserve Room on the north side of the building
  2. Self-Serve Reserve, located inside the library near the main Customer Service desk
  3. WPL Outreach, only available for participants in the Outreach program
  4. Students, only available for participants in the Library Link program

Why can't I reserve an item?

There are a few possible reasons why you are unable to reserve items. Please refer to the following scenarios:

There is no "Reserve It" button.

  1. It may be "billed" to another patron or we may not own the item.
  2. It may be an “electronic resource," which means that it is accessible through the Internet. Follow the link provided to view or download the item.
  3. It may be “non-circulating.” This means that the item is not allowed to leave the library.

I get the message: “Please see a librarian".

  1. Your library card account may have expired. This happens every 3 years so that we can verify your correct contact information.
  2. You may have a library fine that is over our $5 limit. You must pay your fine before you can reserve more items.
  3. You may have reached your hold limit of 50 items.
  4. Your account may not be in good standing due to a bad address, lost card or an item returned without some of its parts.

Contact us to resolve issues with your account.

Hours
Mon - Thurs

9 a.m. - 9 p.m.

Fri

9 a.m. - 6 p.m.

Sat

9 a.m. - 6 p.m.

Sun

1 p.m. - 6 p.m.