Trouble logging in?

• What is my library card number?

  Your library card number is located below the barcode on the back of your physical library card.

  

  If you've temporarily misplaced or lost your library card, request your library card number via this form.

• What is my PIN number?

  By default, your PIN is the last four digits of your phone number. You can change this at any time for additional security.

• I lost my library card. What should I do?

  If you have lost or misplaced your library card, contact the library immediately to report it as lost or stolen:

  • online via this form
  • 614-882-7277 option 2
  • in person

  A replacement card will be mailed to your address on file.

  To obtain information about your account or update your contact information, you must show your government-issued photo ID (or school ID with the current school year's date clearly indicated) at the welcome desk or contact your school delivery representative.

  You are responsible for all items checked out on your library card, so make your report as soon as possible. There is no charge for replacing your card.

  Note: Your library card number will change when it is replaced. This may affect your access to existing holds or items through the library's ebook services. This may also affect your access to your account balance for printing.

• Who can access information about my account?

  The privacy of your library card account is a responsibility we take very seriously. For your protection and in accordance with Ohio law, you must provide proof of identification to receive information regarding your account.

  For more information, refer to Public Services Policies. Section: Releasing Library Account Information.

• How can I manage my family's account?

  You can manage your family's accounts by linking them with yours.

  • Stop in the library and visit with a staff member at the welcome desk.
  • Show us your library card as well as the library card of the family member you want to link accounts with.
  • You and your family member must have the same home address listed on your account to be eligible.

  Benefits of linked accounts include:

  • You can use your own library card (or driver's license) to pick up reserves for linked family members. (Note: If your account is blocked due to billed items or overdue fines of $10 or more, you will not be permitted to pick up items for your linked family members.)
  • You can use your own library card (or driver's license) to access information about linked accounts, such as checked out items, items on hold and fines via phone or in person.
  • Your linked family members can access information about your account or pick up reserves on your behalf using their own library card.

  Note: Currently, there is no easy way to "switch" between library card accounts on the website or in the mobile app. You will need to log out of your account, then log in to your family member's account. We have submitted a request with our third-party vendor for additional functionality to manage family accounts and plan to implement if/when it becomes available.