Frequently Asked Questions

Logging In FAQs

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• General Questions

  What is my library card number? , collapsed

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  What is my PIN number? , collapsed

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  I lost my library card. What should I do? , collapsed

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  How do I reset my PIN number? , collapsed

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  Who can access information about my account? , collapsed

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  How can I manage my family's account? , collapsed

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  Why is my account blocked? , collapsed

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  Trouble logging in? , collapsed

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  Can I use my library card number as my username? , collapsed

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  Can I manage my Westerville Library and Columbus Library accounts at the same time? , collapsed

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  My desired username is already in use. What should I do? , collapsed

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