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Trouble logging in?
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Your library card number is located below the barcode on the back of your physical library card.
If you've temporarily misplaced or lost your library card, request your library card number via this form.
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By default, your PIN is the last four digits of your phone number. You can change this at any time for additional security.
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To change your PIN to a 4 to 8-digit number of your choice, follow these instructions:
- In person, bring your library card or picture ID to any service desk
- By phone, have your library card number and full name available. Then call 614-882-7277 option 2.
- Online, fill out this form. (Note: This option is only available if you have an email address on file with the library.)
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The privacy of your library card account is a responsibility we take very seriously. For your protection and in accordance with Ohio law, you must provide proof of identification to receive information regarding your account.
For more information, refer to Public Services Policies. Section: Releasing Library Account Information.
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You can manage your family's accounts by linking them with yours.
- Stop in the library and visit with a staff member at the welcome desk.
- Show us your library card as well as the library card of the family member you want to link accounts with.
- You and your family member must have the same home address listed on your account to be eligible.
Benefits of linked accounts include:
- You can use your own library card (or driver's license) to pick up reserves for linked family members. (Note: If your account is blocked due to billed items or overdue fines of $10 or more, you will not be permitted to pick up items for your linked family members.)
- You can use your own library card (or driver's license) to access information about linked accounts, such as checked out items, items on hold and fines via phone or in person.
- Your linked family members can access information about your account or pick up reserves on your behalf using their own library card.
Note: Currently, there is no easy way to "switch" between library card accounts on the website or in the mobile app. You will need to log out of your account, then log in to your family member's account. We have submitted a request with our third-party vendor for additional functionality to manage family accounts and plan to implement if/when it becomes available.
FAQs
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You can return items to the library 24 hours a day, 7 days a week.
- Return slot by the drive-thru window, on the north side of the library.
- Return boxes in the covered parking area
- Welcome desk in the atrium (during open hours)
Westerville City School students and teachers can return items to their school's drop-off point. Learn more.
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Your items will automatically renew up to 4 times (when eligible). The system will attempt to renew your borrowed item two days before the due date.
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Your library is fines free! The Westerville Public Library no longer charges overdue fines for items returned late. To avoid replacement costs or processing fees, return or renew before your items are 30 days overdue.
Exceptions may occur for items borrowed from other libraries. For more information, refer to SearchOhio or OhioLINK.Â
Note: If you accrued fines prior to August 17, 2017, these will remain on your account until paid.
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Your library card number is located below the barcode on the back of your physical library card.
If you've temporarily misplaced or lost your library card, request your library card number via this form.
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- Employee Handbook
- Public Services Policy Manual (includes Statement of Concern form)
- Strategic Plan
- Terms of Use for Historic Photographs
- Other Policies & Reports
