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Your library card number is located below the barcode on the back of your physical library card.
If you've temporarily misplaced or lost your library card, request your library card number via this form.
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By default, your PIN is the last four digits of your phone number. You can change this at any time for additional security.
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If you have lost or misplaced your library card, contact the library immediately to report it as lost or stolen:
- online via this form
- 614-882-7277 option 2
- in person
A replacement card will be mailed to your address on file.
To obtain information about your account or update your contact information, you must show your government-issued photo ID (or school ID with the current school year's date clearly indicated) at the welcome desk or contact your school delivery representative.
You are responsible for all items checked out on your library card, so make your report as soon as possible. There is no charge for replacing your card.
Note: Your library card number will change when it is replaced. This may affect your access to existing holds or items through the library's ebook services. This may also affect your access to your account balance for printing.
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To change your PIN to a 4 to 8-digit number of your choice, follow these instructions:
- In person, bring your library card or picture ID to any service desk
- By phone, have your library card number and full name available. Then call 614-882-7277 option 2.
- Online, fill out this form. (Note: This option is only available if you have an email address on file with the library.)
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The privacy of your library card account is a responsibility we take very seriously. For your protection and in accordance with Ohio law, you must provide proof of identification to receive information regarding your account.
For more information, refer to Public Services Policies. Section: Releasing Library Account Information.
FAQs
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You can return items to the library 24 hours a day, 7 days a week.
- Return slot by the drive-thru window, on the north side of the library
- Return bins in the covered parking area
- Welcome desk in the atrium (during open hours)
- Return bins at Blendon Township Community Senior Center, serviced once a day, Monday-Friday. (6330 S. Hempstead Rd.)
Westerville City School students and teachers can return items to their school's drop-off point. Learn more.
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Your items will automatically renew up to 4 times (when eligible). The system will attempt to renew your borrowed item two days before the due date.
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Your library is fines free! The Westerville Public Library no longer charges overdue fines for items returned late. To avoid replacement costs or processing fees, return or renew before your items are 30 days overdue.
Note: If you accrued fines prior to August 17, 2017, these will remain on your account until paid.
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Your library card number is located below the barcode on the back of your physical library card.
If you've temporarily misplaced or lost your library card, request your library card number via this form.
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- Employee Handbook
- Public Services Policy Manual (includes Statement of Concern form)
- Strategic Plan
- Terms of Use for Historic Photographs
- Other Policies & Reports
