FAQs

• How do I sign up for email notices?

  The library sends email notifications about requested and borrowed items. (These notices are sent as a courtesy through an automated system.)

  To opt in:

  1. Log into your account.
  2. Select My Settings.
  3. Under Email Address, make sure your current email address is listed.
  4. Under Contact Preference, select Email.
  5. Select Save Changes.

  Or contact us.

  To manage your email preferences for promotional or marketing email campaigns, visit this page. 

• How do I sign up for text message notices?

  You can receive text message (SMS) notices about requested and borrowed items. Standard text messaging rates apply.

  To opt-in, contact us.  

• Can I receive notices via multiple email addresses or phone numbers?

  You can receive notices about your library card account via email, phone, or text message (SMS). To request notices be sent to multiple addresses or phone numbers, contact us.

• What notices will I get?

  • Reminders to return items, 2 days before due date
  • Reminders for overdue items, 2, 10, 20 and 30 days after due date
  • Alerts for reserved items ready for pickup (i.e. holds), including a reminder for items not picked up after 2 days
  • An alert when your library card is about to expire
  • Library newsletters*

  *These cannot be sent via text message.

• Why am I not getting emails?

  The library offers notices or alerts as a courtesy to help you stay informed about your library-related activity. If you are not getting notifications as you have come to expect, there are a few things you can do.

  • Make sure we have your current email address on file.
  • Check your spam folder.
  • Add the library's domain name to your approved sender's list: westervillelibrary.org
  • Add the library's email addresses to your email's approved sender's list or whitelist:
    • ask@westervillelibrary.org
    • answers@westervillelibrary.org
    • customerservices@westervillelibrary.org
    • circ-notices@westervillelibrary.org
    • do-not-reply@bibliocommons.com
    • online@westervillelibrary.org
    • scanner@westervillelibrary.org
  • Remove the library from your email's blocked addresses list.
  • Try a different email address that you check often.
  • Contact the library for help.