Notifications FAQs

  • General Questions

    The library sends email notifications about requested and borrowed items. (These notices are sent as a courtesy through an automated system.)

    To opt in:

    1. Log into your account.
    2. Select My Settings.
    3. Under Email Address, make sure your current email address is listed.
    4. Under Contact Preference, select Email.
    5. Select Save Changes.

    Or contact us.

    To manage your email preferences for promotional or marketing email campaigns, visit this page. 

    You can receive text message (SMS) notices about requested and borrowed items. Standard text messaging rates apply.

    To opt-in, contact us.  

    You can receive notices about your library card account via email, phone, or text message (SMS). To request notices be sent to multiple addresses or phone numbers, contact us.

    • Reminders to return items, 2 days before due date
    • Reminders for overdue items, 2, 10, 20 and 30 days after due date
    • Alerts for reserved items ready for pickup (i.e. holds), including a reminder for items not picked up after 2 days
    • An alert when your library card is about to expire
    • Library newsletters*

    *These cannot be sent via text message.

    The library offers notices or alerts as a courtesy to help you stay informed about your library-related activity. If you are not getting notifications as you have come to expect, there are a few things you can do.

    • Make sure we have your current email address on file.
    • Check your spam folder.
    • Add the library's domain name to your approved sender's list: westervillelibrary.org
    • Add the library's email addresses to your email's approved sender's list or whitelist:
      • ask@westervillelibrary.org
      • answers@westervillelibrary.org
      • customerservices@westervillelibrary.org
      • circ-notices@westervillelibrary.org
      • do-not-reply@bibliocommons.com
      • online@westervillelibrary.org
      • scanner@westervillelibrary.org
    • Remove the library from your email's blocked addresses list.
    • Try a different email address that you check often.
    • Contact the library for help. 

    The library offers notices or alerts as a courtesy to help you stay informed about your library-related activity. If you are not getting notifications as you have come to expect, there are a few things you can do. 

    • Make sure we have both your current phone number on your library card account. 
    • Add this phone number to your contacts: 877-675-4632. 
    • Your phone may have reached its storage limit for text messages. Delete your old text messages to free up space. 
    • You may have accidentally opted out of text message notices. To opt back in, try texting the word UNSTOP to this number: 877-675-4632. You should then receive a confirmation message.
    • Check your spam filter for text messages. Make sure this phone number is not marked as spam: 877-675-4632
    • Contact us.

     If the above options do not work, please contact your cell phone provider about being able to receive messages from 877-675-4632.

    1. Make sure we have your current phone number on file.
    2. Make sure your voicemail/answering machine box is not full.
    3. Contact us for help.

    The library utilizes several different systems for communicating with you. To ensure you are removed from all systems, please contact us directly.

    You can receive phone calls to notify you about requested and borrowed items. (These notices are sent as a courtesy through an automated system.)

    To opt in:

    1. Log into your account.
    2. Select My Settings.
    3. Under Phone Number, make sure your current number is listed.
    4. Under Contact Preference, select Phone.
    5. Select Save Changes.

    Or contact us.

    If you need to update your contact information on file with the library, contact us.

    Alternatively, you can update some information (like email address, username, PIN, phone number, or notification preference) via your online account.

    1. Log into your account.*
    2. Go to My Settings.
    3. Choose the desired option(s) from this menu: Account Information.

    * Trouble logging in? View these instructions.

    To opt-out of text message notices, choose one of these options: 

    • Text the keyword STOP to the library's SMS number. Note: This will unsubscribe all family accounts using the same phone number.
    • Contact us.

    You should stop receiving text message notices within 24 hours.